Making Your Travel Experience Seamless

At Nol Card Services, we provide comprehensive information and guidance on all aspects of Nol cards - Dubai's unified fare collection system. Whether you're a resident or a tourist, our expert guides will help you navigate the city's transportation network with ease.

While we are not an official RTA service provider, we aim to be your trusted resource for all Nol card-related information, providing detailed guides, tips, and the latest updates on services.

Dubai Metro Station with Nol Card Reader

Our Information Services

Nol Card Top-Up Options

Comprehensive information on all the ways you can recharge your Nol card:

Ticket Vending Machines: Located at all metro stations and major bus stations
Nol Pay App: Mobile top-up through the official RTA application
Online Portal: Using the RTA website for remote recharging
Retail Outlets: Authorized retailers including grocery stores and shopping malls
Smart Kiosks: Self-service machines across Dubai
Banking Services: Through participating bank ATMs and online banking

Balance Check Services

Information on how to check your Nol card balance through various channels:

Ticket Vending Machines
Card Readers at metro stations
Nol Pay Mobile App
RTA Website
RTA Customer Service Centers
Automated Phone Service

Card Replacement & Refund Information

Guidance on what to do if your Nol card is lost, damaged, or when you need a refund:

Lost card reporting process
Balance transfer to new cards
Damaged card replacement procedures
Refund eligibility and process
Required documentation
Service center locations

Traveler's Assistance

Essential information for tourists and new residents:

Choosing the right Nol card for your stay
Cost-effective travel planning
Airport to city transportation options
Tourist-friendly routes and destinations
Special tourist passes and offers
Multi-language support resources

Frequently Asked Questions

What is the minimum amount for Nol card top-up?

The minimum amount for topping up a Nol card is 5 AED. However, for online top-ups through the RTA website or Nol Pay app, the minimum amount is 20 AED.

Can I use my Nol card for purchases other than transportation?

Yes, Nol cards can be used for small retail purchases (under 350 AED) at various outlets including grocery stores, cafes, and some government service centers. Look for the 'Nol Pay' acceptance sign at merchants.

How long does an online top-up take to reflect on my Nol card?

Online top-ups usually reflect on your card within 24-48 hours. After making an online payment, you'll need to tap your card at any metro station ticket gate or bus validator to complete the top-up process.

What should I do if my Nol card is lost or stolen?

If you have a registered personalized Nol card, you should report it immediately to the RTA by calling 800-9090 or visiting an RTA customer service center. The card will be blocked and the balance can be transferred to a new card. For unregistered cards, unfortunately, the balance cannot be recovered.

Our Services